Return Policy
Return & Refund Policy
Last Updated: 25 August 2026
At RJ Domicile, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so that we can assist you.
This Return & Refund Policy explains when products may be returned, exchanged, repaired, or refunded.
1. Damaged, Defective or Incorrect Products
If your order arrives:
- Damaged;
- Defective or not functioning correctly;
- Significantly different from the product you ordered; or
- With the wrong item,
please contact us as soon as possible after receiving your order.
We may ask you to provide photographs or videos of the product, packaging and shipping label so that we can assess the issue and assist you as quickly as possible.
Where a product is confirmed to be defective, damaged, or incorrectly supplied, RJ Domicile will provide an appropriate remedy in accordance with applicable South African consumer law.
Depending on the circumstances, this may include a repair, replacement, or refund.
2. Change-of-Mind Returns
If you simply change your mind about your purchase, the return may be subject to the applicable terms and conditions of the Consumer Protection Act and the nature of the product.
The product must generally be returned unused, undamaged and in its original condition and packaging where applicable.
Return shipping costs for a change-of-mind return may be the responsibility of the customer, unless applicable law provides otherwise.
Certain products may not be eligible for return where their nature, condition, hygiene considerations, or applicable law prevents the return.
3. Products That Have Been Used
We cannot accept returns where a product has been damaged or altered because of misuse, negligence, improper installation, incorrect use, accidents, or failure to follow the product’s instructions.
This does not affect any rights you may have under applicable South African consumer law.
4. How to Request a Return
To request a return or report a problem with your order, please contact our customer support team through the contact details provided on our website.
Please include:
- Your full name;
- Order number;
- Product name;
- Reason for the return; and
- Clear photographs or videos where relevant.
Please do not send a product back before receiving return instructions from RJ Domicile.
Unauthorised returns may experience delays in processing.
5. Return Assessment
Once we receive your return request and any requested information, we will assess the circumstances and advise you of the next steps.
If the product needs to be returned, we will provide the appropriate return instructions.
Where applicable, the returned product may be inspected before a replacement, repair or refund is processed.
6. Refunds
Where a refund is approved, the refund will be processed using the applicable payment method, subject to the requirements of the payment provider and applicable law.
Processing times may vary depending on your bank or payment provider.
RJ Domicile cannot control the processing time of a customer’s bank or payment provider after a refund has been initiated.
7. Exchanges and Replacements
Where a product is confirmed to be defective, damaged, or incorrectly supplied, RJ Domicile may arrange a replacement where appropriate and subject to stock availability and applicable consumer law.
If the same product is unavailable, an alternative remedy may be offered in accordance with applicable law.
8. Delivery Damage
If your package appears to have been damaged during delivery, please take photographs of the packaging and product before disposing of any packaging materials.
Contact us as soon as possible so that we can investigate the matter with the relevant delivery or fulfilment provider.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because an incorrect or incomplete address, contact number, or other delivery information was provided, additional delivery charges may apply where a re-delivery is possible.
This does not limit any rights available to consumers under applicable law.
10. Products Purchased on Promotion
Products purchased during promotions, sales, or special offers remain subject to this Return & Refund Policy and applicable South African consumer law.
A promotional price does not remove any statutory consumer rights.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any rights that you may have under the Consumer Protection Act 68 of 2008, or any other applicable South African law.
Where applicable law provides a consumer with a right to return, repair, replacement, or refund, RJ Domicile will honour those rights.
12. Contact Us
If you have a question about a return, refund, replacement, or your order, please contact RJ Domicile using the customer support contact details provided on our website.
We will do our best to resolve your issue fairly and efficiently.
RJ Domicile
Affordable • Premium • Reliable
Smart solutions for everyday living