Shipping Policy

Shipping Policy

Last Updated: 25 August 2026

At RJ Domicile, we aim to make your shopping experience simple, reliable and convenient. This Shipping Policy explains how orders are processed and delivered within South Africa.

1. Where We Deliver

RJ Domicile currently delivers to addresses within South Africa.

Delivery availability may depend on the location and the courier services available in that area.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are normally processed as quickly as possible.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.

You will receive your order and delivery information through the contact details provided at checkout where applicable.

3. Delivery Times

Delivery times may vary depending on your location, courier availability and other circumstances.

Estimated delivery times are provided as a guide and are not guaranteed delivery dates.

Remote areas may require additional delivery time.

Once your order has been handed to the relevant delivery provider, delivery times may also be affected by circumstances outside of RJ Domicile’s reasonable control.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order and available shipping option.

If a promotional offer includes free shipping, the applicable terms of that promotion will apply.

5. Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been registered with the courier.

If your tracking information does not update for an extended period, please contact our customer support team.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

  • Full name;
  • Street address;
  • Suburb;
  • City or town;
  • Postal code; and
  • Contact number.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where permitted by law.

7. Missed Deliveries

If a courier attempts delivery and nobody is available to receive the package, the courier may make another delivery attempt or provide further instructions.

Additional delivery arrangements may be subject to the courier’s policies.

Please ensure that someone is available to receive your order where possible.

8. Delayed Deliveries

Although we work to have orders delivered as efficiently as possible, delays can occasionally occur.

Possible causes include:

  • Courier delays;
  • High order volumes;
  • Severe weather;
  • Public holidays;
  • Incorrect delivery information;
  • Remote delivery locations;
  • Operational disruptions; or
  • Other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us so that we can assist with checking its status.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of the packaging.

Contact RJ Domicile as soon as possible with your order details and photographs so that we can investigate the matter and assist you.

Please refer to our Return & Refund Policy for further information.

10. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We may request photographs of the package and products received to help us investigate the issue.

Where an error is confirmed, RJ Domicile will provide the appropriate remedy in accordance with applicable South African consumer law.

11. Orders Containing Multiple Products

If your order contains multiple products, they may not necessarily arrive in the same package or at the same time.

This can happen where products are processed or dispatched separately.

If your order arrives in multiple shipments, you may receive separate tracking information where available.

12. Public Holidays and Weekends

Orders placed on weekends or South African public holidays may only begin processing on the next applicable business day.

Delivery times may also be affected during periods of high demand, holidays and promotional events.

13. International Shipping

RJ Domicile currently focuses on deliveries within South Africa.

International shipping is not currently offered unless specifically stated on our website.

14. Consumer Rights

Nothing in this Shipping Policy is intended to limit, exclude or waive any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where applicable law provides a consumer with a specific right or remedy relating to delivery, RJ Domicile will comply with those requirements.

15. Contact Us

If you have questions regarding your delivery, tracking information or shipping, please contact RJ Domicile using the customer support details provided on our website.

When contacting us about an existing order, please provide your order number so that we can assist you more efficiently.

RJ Domicile
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