Terms and Conditions

Terms & Conditions

Last Updated: 25 August 2026

Welcome to RJ Domicile. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About RJ Domicile

RJ Domicile is an online retail store operating in South Africa and providing products for everyday living.

Our brand is built around:

Affordable • Premium • Reliable

Smart solutions for everyday living.

2. Using Our Website

You agree to use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful activities;
• Attempt to interfere with the website or its security;
• Copy, reproduce or misuse our website content without permission;
• Submit false, misleading or inaccurate information; or
• Attempt to gain unauthorised access to any part of our website or systems.

We reserve the right to refuse or restrict access to the website where reasonably necessary and permitted by law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However, colours and images may appear slightly different depending on your device or screen settings.

Product packaging, accessories or specifications may occasionally differ from images shown on the website where the underlying product remains materially the same.

Nothing in this section limits any rights you have under applicable South African consumer law.

4. Prices

All product prices displayed on our website are in South African Rand (ZAR) unless stated otherwise.

We reserve the right to change prices, promotions and product information at any time before an order is accepted.

Where an order has been successfully placed and accepted, the applicable price will be handled in accordance with applicable law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if further verification is reasonably required.

We reserve the right to cancel or decline an order where permitted by law, including circumstances involving:

• Incorrect pricing or product information;
• Suspected fraudulent activity;
• Payment problems;
• Product availability issues; or
• Other legitimate operational reasons.

If we cancel an order after payment has been received, any refund due will be processed in accordance with applicable law.

6. Payment

Payment must be successfully completed before an order can be processed, unless another payment arrangement has been expressly agreed.

We use the payment methods made available during checkout.

You agree to provide accurate payment and billing information.

7. Product Availability

We make reasonable efforts to maintain accurate stock information.

If a product becomes unavailable after an order has been placed, we will contact you and provide the appropriate options in accordance with applicable law.

8. Delivery

We currently provide delivery within South Africa.

Estimated delivery times may vary depending on your location, courier availability, supplier processing times and other circumstances.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Once your order has been dispatched, tracking information may be provided where available.

RJ Domicile is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, public disruptions or other unforeseen events.

This does not limit any rights you may have under applicable consumer law.

9. Delivery Information

You are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

• Full name;
• Delivery address;
• Contact number; and
• Other required delivery information.

If incorrect information causes a delivery problem, additional charges may apply where legally permitted.

10. Returns, Refunds and Exchanges

Returns, refunds, replacements and exchanges are handled in accordance with our Return & Refund Policy and applicable South African consumer law.

Nothing in these Terms & Conditions removes or limits any consumer rights that cannot legally be excluded.

11. Consumer Protection

RJ Domicile operates in accordance with applicable South African legislation, including the Consumer Protection Act 68 of 2008 (CPA) where applicable.

Nothing in these Terms & Conditions is intended to exclude, restrict or waive any right or protection provided to consumers by law.

Where a provision of these Terms & Conditions conflicts with a mandatory legal consumer protection, the applicable law will take precedence.

12. Promotions and Discounts

Promotional offers, discount codes and special prices may be subject to additional terms.

Unless expressly stated otherwise:

• Promotions may be available for a limited time;
• Promotions may be subject to product availability;
• Discount codes may not be combined; and
• We reserve the right to correct genuine errors in promotional information.

Any such action will be handled in accordance with applicable law.

13. Intellectual Property

All content on the RJ Domicile website, including but not limited to:

• Logos;
• Brand names;
• Text;
• Product descriptions;
• Graphics;
• Images;
• Website design; and
• Other original materials

is owned by or licensed to RJ Domicile and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially use our content without prior written permission, except where permitted by law.

14. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, Shopify and other technology providers.

These services may have their own terms and privacy policies.

RJ Domicile is not responsible for the independent actions, systems or policies of third-party service providers, except where applicable law provides otherwise.

15. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend or modify parts of the website for maintenance, updates, security or other legitimate reasons.

16. Limitation of Liability

To the extent permitted by law, RJ Domicile will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by South African law.

In particular, nothing in these Terms & Conditions is intended to limit your statutory consumer rights.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy legislation.

By using our website, you acknowledge that certain information is required to process orders, payments, deliveries and customer support requests.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on our website, together with the applicable update date.

Your continued use of the website after an update may be subject to the revised terms, to the extent permitted by law.

19. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally applicable dispute-resolution mechanisms.

20. Contact Us

If you have any questions regarding these Terms & Conditions, an order, a product or any other matter relating to RJ Domicile, please contact us using the customer support details provided on our website.

RJ Domicile
Affordable • Premium • Reliable
Smart solutions for everyday living